I recently met up with a group of friends that I haven’t seen in a couple of months. Most of them are still finishing up college, but one of them was working in a full-time position.
I asked her how her job was going. She told me she got fired.
Knowing this friend is a hard worker and has a good work ethic, I was curious to know why she got fired, so I asked.
And here’s what she told me summarized in just two points:
1. She wasn’t progressing as fast as the company wanted (She started only a little over 2 months ago).
2. She asked too many questions.
I hope I’m not the only one that sees the irony in this situation.
This is one of those cases where you can’t have one without the other. They wanted her to progress fast, but in order to progress, she has to make mistakes and ask questions.
After that, she told me that she noticed several other red flags, but ended up ignoring them.
My take is:
The company saved her from a lot of stress by letting her go. She dodged one serious bullet.
It’s mind-blowing how a company expected so much from a person who just graduated college and not realize that they not only set my friend up to fail, but set themselves up for disappointment.
And do they realize that they’re the ones at fault?
Who knows, but it’s all in the past now.
Unfortunately, life is going to put you in situations where you’ll have to deal with unreasonable people and companies like the one mentioned above.
It’s easy to say to cut them off and move on, but it’s not always easy to do, especially when you’re in a situation where you have a work opportunity presented to you after months of searching and going through countless rejections.
The same thing is going to happen when you deal with customers and clients. There are going to be ones that are demanding, unreasonable, or entitled, and working with them is nothing but miserable.
But there are also the good ones that love your business and your products and services. Those are the ones you’ll want to keep around for as long as possible. And they should be rewarded with great customer service.
Speaking of which, if you want to learn how to enhance your own customers’ experiences of working with you, I suggest you pick up a copy of Vance Morris’ Tales From the Customer Service Crypt.
It’s a short book, but it contains over 40 different ways to improve your customer’s experience with your business.
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