Ever since COVID hit planet Earth, my habit of exercising at Planet Fitness fell apart.
Between March 2020 and today, I only checked in once, maybe twice.
And I put off canceling my membership for the longest time mainly because the entire process of canceling a gym membership sounded dreadful.
Typically, I hear that you have to mail a written letter to the gym a certain number of days in advance explaining why you can’t use their gym anymore.
My cancellation policy was similar but not as strict.
Regardless, I was procrastinating too hard to get it done earlier.
But last weekend, I decided no longer will Planet Fitness take my money for free.
I reviewed my cancellation policy on my contract, spent a good 30 minutes writing my letter, and made my way to the gym to deliver it in-person.
When I got there, I greeted the lady at the front desk and told her I wanted to cancel my membership.
She asked for my cell phone number, typed stuff on the computer, and asked me to sign something.
“That was it?” I asked.
“Yep, that’s it.”
“Ok, well…have a good day.”
To be honest, I left feeling more concerned than relieved.
I mean, I’m glad the process was so easy, a little too easy though. I can’t help but wonder, is my gym membership actually canceled?
I was sent a confirmation form to my inbox, but knowing gyms, I don’t really trust it.
I guess we’ll see if I get charged next month.
I do have to give them props for good customer service, even though technically, I’m not their customer anymore.
But if you want to learn how to give your customers a better experience of doing business with you, one resource I recommend is Vance Morris’ Tales From the Customer Service Crypt.