To me, it’s always fascinating to watch how things operate in other countries vs in America.
For example:
In Asian countries, people actually reserve public transportation priority seats for the elderlies, disabled, or pregnant women. No matter how crowded it is inside a bus or train, no healthy person will, in most cases, not take that seat.
But here, in New York City?
Quite the opposite from what I’ve observed so far. A lot of people here, not all, are not as eager to give up their seat for someone who would need it more.
Another example:
I watched a random video about how a certain Japanese moving company operates.
For the most part, it’s not much different than how an American moving company operates.
They take inventory, pack, move, and unpack.
But there were a few differences.
1.. Before the movers start packing, they greet the neighbors with a gift as an apology for the noise they would make.
2. They have special boxes for packing certain items, like a hanger box for clothes and a box with dividers for plates.
3. They unpack, rebuild, and sort your items in an organized fashion. Sometimes the movers will even take the time to teach you how to be more organized.
All of that created one chill and satisfying experience for the customer.
And when that happens, it’s likely that’ll lead to getting referrals or converting that customer into a regular.
If you want to learn more about creating great customer experiences, I suggest getting your hands on Tales From the Customer Service Crypt by Vance Morris.
It’s a short book, but contains powerful insights.
You can get a copy by using my affiliate link below.